Spinrite

Ecommerce

• Monitor and maintain B2C and B2B orders for accuracy, ensuring successful fulfillment On Time and In Full
• Addressing and resolving order issues to ensure SLA remains intact, and report and escalate issues as needed to the appropriate team
• Respond to internal Consumer Care/Customer Service, and external customer order status inquiries
• Identify ongoing trends and repeat issues, recommending and supporting solution implementation
• Liaise and coordinate with the Warehouse Fulfillment teams, to support smooth and efficient fulfillment capacity
• Monitor and maintain eComm System integrations, including order and inventory flows
• Manage and Optimize eComm platform to suite business needs, including KPI metrics, reports, dashboards and user functionality
• Assist in optimal warehouse slotting for day to day operations and promotional opportunity
• Support B2C and B2B initiatives and enablement, including new features, product launches or process changes
• Generate Reports for all teams involved on eComm B2C and B2B operations and metrics
• Perform other duties as required

eCommerce Fulfillment Coordinator