Spinrite

eCommerce Fulfillment Coordinator

Spinrite

full-time

Posted on:

Location Type: Hybrid

Location: Albany • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Monitor and maintain B2C and B2B orders for accuracy, ensuring successful fulfillment On Time and In Full
  • Addressing and resolving order issues to ensure SLA remains intact, and report and escalate issues as needed to the appropriate team
  • Respond to internal Consumer Care/Customer Service, and external customer order status inquiries
  • Identify ongoing trends and repeat issues, recommending and supporting solution implementation
  • Liaise and coordinate with the Warehouse Fulfillment teams, to support smooth and efficient fulfillment capacity
  • Monitor and maintain eComm System integrations, including order and inventory flows
  • Manage and Optimize eComm platform to suite business needs, including KPI metrics, reports, dashboards and user functionality
  • Assist in optimal warehouse slotting for day to day operations and promotional opportunity
  • Support B2C and B2B initiatives and enablement, including new features, product launches or process changes
  • Generate Reports for all teams involved on eComm B2C and B2B operations and metrics
  • Perform other duties as required

Requirements

  • Strong computer, database, and Excel skills
  • Exceptional listening, communication (oral and written) and time management skills
  • Strong analytical & data management skills and business acumen
  • Ability to multi-task, prioritize issues and escalate effectively
  • Ability to be detail-oriented and organized
  • Warehouse ecommerce order fulfillment experience a plus
Benefits
  • Travel to US locations every 2 months required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order fulfillmentdata managementKPI metricsreport generationeCommerce platform optimizationinventory managementwarehouse slottinganalytical skillsExcel
Soft Skills
communication skillstime managementdetail-orientedorganizational skillsmulti-taskingproblem-solvinglistening skillsbusiness acumen