Technical Service Delivery Manager
Spinnaker Support
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- This position is for a technical Service Delivery Manager.
- Must have excellent customer Ownership and communication, friendly interaction, and a passion to help customers with their software issues.
- Provide technical expertise required by Postgres support team.
- Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
- Drive customer satisfaction by tracking issues from start to closure.
- Monthly Customer Review engagements to foster stronger technical relations.
Requirements
- 10+ years of PostgreSQL DBA experience in a 24x7 production environment
- 1+ Year of Customer Ownership
- BS in Computer Science, Information Systems or equivalent combination of education and experience
- Experience architecting a large-scale production Oracle to Postgres migrations
- Expertise with Postgres system metrics and optimization strategies
- Familiarity with system level metrics and practical use of common Linux utilities
- Understanding of virtualization and clustered environments
- Great communication skills and a passion for both teaching and learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PostgreSQLDBAperformance tuningbackup strategymigration optimizationsystem metricsLinux utilitiesvirtualizationclustered environmentsOracle to Postgres migration
Soft Skills
customer ownershipcommunicationfriendly interactionpassion for helping customerscustomer satisfactionteachinglearning
Certifications
BS in Computer ScienceBS in Information Systems