Spin.AI

Customer Success Manager

Spin.AI

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Tech Stack

Cyber Security

About the role

  • Proactively reach out to customers to understand their business needs, goals, and challenges. Establish a trusted advisor relationship with key customer stakeholders.
  • Guide customers through the onboarding process, ensuring a smooth transition to our products/services and a clear understanding of their functionalities.
  • Develop a deep understanding of our products/services to provide expert advice and solutions to customers.
  • Conduct training sessions, webinars, and workshops to educate customers on best practices and help them optimize their use of our products/services.
  • Act as a liaison between customers and internal teams (e.g., support, product development) to address and resolve customer issues promptly.
  • Collect and analyze customer feedback to identify areas for improvement in our products/services and advocate for necessary changes.
  • Develop and execute customer success plans to drive product adoption, expansion, and long-term customer retention.
  • Utilize customer data and analytics to track product usage, identify opportunities for upselling or cross-selling, and assess customer health.
  • Prepare regular reports on customer engagement, satisfaction, and retention metrics for internal stakeholders.

Requirements

  • Proven experience in customer success, account management, or a related role within the tech industry and preferably Cyber Security.
  • Exceptional Familiarity with CRM software (e.g., Salesforce) and customer success tools.
  • Ability to work collaboratively in a cross-functional team environment.
  • Strong understanding the SaaS security market, technologies, and industry trends.
  • Excellent communication,problem-solving and analytical abilities.
  • Ability to build and maintain relationships at various levels of an organization.
  • Demonstrated track record of driving successful customer success engagements and delivering on customer objectives.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Highly motivated, proactive, and results-oriented approach to work.
Benefits
  • Unlimited PTO
  • Hybrid Office Model
  • Paid Holidays
  • Premium Health Benefits Covered by Spin.AI
  • 401k
  • Employee Wellness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisproduct adoptionupsellingcross-sellingcustomer engagementcustomer retentionSaaS securityproblem-solving
Soft Skills
communicationanalytical abilitiesrelationship buildingcollaborationproactive approachresults-orientedtrust buildingtraining and educationadvocacyliaison