Community Manager
Ziff Davis
Community Manager
Spiceworks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Foster a safe and supportive environment in online communities where members feel valued
- Utilize various admin tools to manage incoming support requests and violation reports
- Motivate participation through creative programs, challenges, and discussions
- Address member inquiries with care, identify the best response or action
- Collaborate with the moderating team to strategize solutions and escalate issues as needed
- Review potentially sensitive user-generated content (UGC)
- Support editorial, brand, and sponsor initiatives with promotions and content curation
- Provide insights and reporting information to create a cohesive workflow and transparency
Requirements
- Experience with moderation (forums, blogs, social channels, etc)
- High level of computer literacy, including familiarity with online privacy concerns
- High level of written and verbal communication skills
- Readiness to review and remove sensitive and offensive content
- Strength in conflict resolution and diffusing tense situations
- Experience working in a fast-paced environment involving multiple online platform applications
- Capable of building strong relationships with colleagues while working remotely
Benefits
- Comprehensive medical, dental, and vision coverage
- Life and disability benefits
- Flexible Spending Accounts (FSAs)
- 401(k) with company match
- Employee Stock Purchase Plan
- Flexible Time Off
- Volunteer Time Off
- Paid holidays
- Family building and caregiving support
- Generous Family Care and Parental leave
- Fitness Reimbursement
- Access to wellness programs
- Employee Resource Groups
- Company-sponsored events
- Opportunities for professional growth through educational support, mentorship programs, and career development resources
- Employee engagement programs and recognition awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
moderationcontent curationreportingonline privacysupport request management
Soft skills
communicationconflict resolutionrelationship buildingmotivationcollaboration
