Spiceworks

Community Manager

• Foster a safe and supportive environment in online communities where members feel valued
• Utilize various admin tools to manage incoming support requests and violation reports
• Motivate participation through creative programs, challenges, and discussions
• Address member inquiries with care, identify the best response or action
• Collaborate with the moderating team to strategize solutions and escalate issues as needed
• Review potentially sensitive user-generated content (UGC)
• Support editorial, brand, and sponsor initiatives with promotions and content curation
• Provide insights and reporting information to create a cohesive workflow and transparency