Service Hive Engineer Grade 1 – 1st Line Engineer
Spherica
contract
Posted on:
Location Type: Hybrid
Location: Birmingham • United Kingdom
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Salary
💰 £28,000 per year
About the role
- Play a critical role in providing first-line IT support to internal users and clients.
- Work closely with the IT team to resolve a wide range of technical issues and support daily IT operations.
- Develop your existing essential skills in desktop support and customer services.
- Build on your strong technical skills and obtain practical experience of innovative IT solutions and services.
Requirements
- Provide First-Line Support: Handle and resolve basic IT issues such as password resets, email troubleshooting, and hardware setup.
- Incident Management: Log, track, and update IT support tickets using the service desk management software.
- Troubleshooting: Assist in diagnosing and resolving hardware, software, and network issues.
- Documentation: Maintain detailed records of support requests and resolutions for future reference.
- User Assistance: Provide basic training to users on common IT tools, applications, and systems.
- Collaborate: Work with other IT teams for escalated issues and help implement IT projects.
Benefits
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional annual leave (salary sacrifice)
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200--£500 reward depending on level of role) for recommending a friend - T&C apply)
- Expensed eye tests
- Employee Assist Program, Gym and Active discounts, Cycle to Work scheme and Smart Pay for emergencies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supportincident managementtroubleshootinghardware setupemail troubleshootingpassword resetsnetwork issuessoftware issuesIT solutionsIT services
Soft skills
customer servicecollaborationcommunicationproblem-solvinguser assistancetrainingdocumentationattention to detailadaptabilityteamwork