Spellbook

Customer Success Manager

Spellbook

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £78,000 - £92,000 per year

About the role

  • Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR
  • Build strong relationships with key stakeholders to drive satisfaction and loyalty
  • Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform
  • Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities
  • Address objections and clearly articulate the ROI of Spellbook’s solutions
  • Design and send targeted emails to engage legal professionals resistant to traditional meetings
  • Deliver tailored presentations and product demonstrations to meet client needs
  • Analyze usage data to identify patterns, drive engagement, and demonstrate ROI
  • Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities
  • Troubleshoot technical issues, collaborating with support and product teams to resolve them
  • Act as the customer’s advocate, providing feedback to internal teams to improve our product
  • Perform other duties as assigned to support the organization’s needs, consistent with the scope and level of this role.

Requirements

  • 2–3 years of customer success, account management, or sales experience in a SaaS startup
  • Proven success managing mid-market and enterprise accounts
  • Strong sales acumen and objection-handling skills
  • Excellent communication and relationship-building abilities
  • Experience creating QBRs and email campaigns to engage customers
  • Data-savvy, able to generate insights and demonstrate ROI
  • Problem-solving skills for technical challenges
  • Adaptability and independence in a fast-paced startup environment
  • Familiarity with HubSpot and Stripe
Benefits
  • Access our company-paid group benefits for you and your family, with £1,000 towards mental health support
  • Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
  • Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
  • Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementsales experienceQBRsemail campaignsdata analysisROI demonstrationproblem-solvingtechnical troubleshooting
Soft Skills
relationship-buildingcommunicationsales acumenobjection-handlingadaptabilityindependence