Senior Director, Sales Enablement
Gartner
Customer Success Manager, Mid-Market
Spekit 🐙
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $115,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead all post-sales activities for Spekit’s biggest customers through onboarding, implementation, strong relationship-building, product knowledge, renewal and upsell.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Act as the voice of the customer within Spekit. As the owner of the customer relationship, the CSM is expected to work cross-functionally with Sales, Marketing, Product, and Engineering to ensure consistent collaboration and to make sure we’re always doing right by our customers.
- Develop a positive, trusted relationship with your customers and retain long-term partnerships by providing value throughout the customer partnership.
- Identify key customer advocates that can support marketing efforts through case studies, speaking opportunities, references, etc.
- Conduct Quarterly Success Reviews and identify growth opportunities.
- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
- Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
- Analyze data independently to discover insights that drive recommendations for clients.
- Track accounts to identify churn risks and work proactively to mitigate those risks.
Requirements
- Deep enthusiasm for our mission of bringing learning the flow of of work - and a passion for learning about all things change management, learning and technology adoption
- Prior experience from Learning Management (LMS) or Content Management (CMS) organizations will be hugely beneficial for you in this role
- Ability to be nimble and agile in an environment where shifting priorities should be expected
- Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
- Must have prior customer success experience working with enterprise level customers, and a passion for providing top-notch account management and relationship building
- Strong project management, implementation and/or onboarding skills
- Strong presentation, meeting facilitation, and written communication skills
- Hustle mentality where you thrive in a high growth startup environment, with an ability to juggle volume and speed to drive fast growth
- Familiarity working with customers of all sizes
- Willingness to travel to customer locations as needed
- Excellent time management, prioritization and organizational skills
- Denver, CO location preferred
- Must be able to work legally in the US
