Customer Success Manager
ReflexAI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage customer relationships across all stages including initial onboarding, implementation, and ongoing utilization of ReflexAI tools
- Understand nuanced customer needs and operating situations
- Ensure ReflexAI delivers on all commitments for assigned customers
- Build and maintain trust-based relationships with customer stakeholders
- Collaborate closely with cross-functional teams to represent customer needs
- Provide clear and proactive communication with customers
- Surface and synthesize customer feedback to inform internal priorities
- Contribute to refining customer success processes and resources
Requirements
- Significant experience (typically 3+ years) in customer success, technology implementation, or account management
- Ability to communicate clearly and efficiently in a wide range of modalities
- Excited to work with a wide range of external organizations
- Ability to synthesize a large amount of information and distill priorities
- Ability to think through processes with effectiveness, efficiency, scalability, and ease of use
- Open-mindedness and willingness to consider other perspectives
Benefits
- Generous retirement, equity, healthcare, and PTO policies
- Flexibility to work remotely from anywhere in the United States
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successtechnology implementationaccount management
Soft skills
communicationrelationship buildingcollaborationsynthesis of informationprocess thinkingopen-mindedness