ReflexAI

Program Manager

• Manage large-scale global social impact program with internal teams and external partners
• Oversee project timelines, deliverables, and budgets
• Drive workstreams for 100+ organizational partners
• Coordinate technology, storytelling, and reporting workstreams
• Represent ReflexAI at conferences and public events
• Collaborate with Chief of Staff and senior leadership
• Collect and analyze insights from program performance
• Develop presentations and reports to communicate program goals and outcomes
• Champion ReflexAI’s values in all aspects of work

Sales Development Rep

• Identify and qualify potential customers through various channels, including cold calling, email, and social media.
• Conduct market research and build prospect lists.
• Schedule product demonstrations.
• Handle inbound and outbound sales inquiries.
• Work closely with the sales team to achieve revenue targets.
• Maintain accurate records of all sales activities in Hubspot.
• Track key metrics and report on progress.
• Stay up-to-date on industry trends, Industry Player activities, and best practices in sales.
• Actively participate in team meetings and contribute to a positive and supportive work environment.

Sales Development Representative

Customer Success Manager

• Manage customer relationships across all stages including initial onboarding, implementation, and ongoing utilization of ReflexAI tools
• Understand nuanced customer needs and operating situations
• Ensure ReflexAI delivers on all commitments for assigned customers
• Build and maintain trust-based relationships with customer stakeholders
• Collaborate closely with cross-functional teams to represent customer needs
• Provide clear and proactive communication with customers
• Surface and synthesize customer feedback to inform internal priorities
• Contribute to refining customer success processes and resources

Machine Learning Engineer

• Ideate, develop, and deploy scalable and cost-efficient machine learning and natural language processing models
• Build scalable infrastructure for training, evaluating, and serving models
• Analyze datasets to improve current approaches and prototype new ideas
• Develop tools and processes for sourcing, analyzing, labeling, and storing conversation data
• In all key responsibilities, view work through critical ethical lenses including fairness, quality, and trust

Machine Learning Engineer – LatAm

Product Manager

• Lead development of products end-to-end, from conception through development and rollout
• Responsible for every aspect of products, from concept to go-to-market and post launch
• Understand markets, competition, and user needs and translate into product problems to solve
• Collect and analyze feedback from customers, stakeholders, and work with engineering, AI/ML, and design partners
• Prioritize product decisions by communicating costs and benefits
• Deliver solutions aligned with company values of Security, Customer impact, Long-term mindset, Innovation and Inclusion

Program Manager

Sales Development Representative

Customer Success Manager

Machine Learning Engineer – LatAm

Senior Product Manager