Spekit 🐙

Customer Success Manager

• Lead all post-sales activities for Spekit’s biggest customers through onboarding, implementation, strong relationship-building, product knowledge, renewal and upsell.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Act as the voice of the customer within Spekit. As the owner of the customer relationship, the CSM is expected to work cross-functionally with Sales, Marketing, Product, and Engineering to ensure consistent collaboration and to make sure we’re always doing right by our customers.
• Develop a positive, trusted relationship with your customers and retain long-term partnerships by providing value throughout the customer partnership.
• Identify key customer advocates that can support marketing efforts through case studies, speaking opportunities, references, etc.
• Conduct Quarterly Success Reviews and identify growth opportunities.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
• Analyze data independently to discover insights that drive recommendations for clients.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

Customer Success Manager, Mid-Market

Engineering Manager

• Our Product Headquartered out of Denver, CO, Spekit is transforming how B2B revenue teams learn, work, and grow. We're building the next-generation enablement platform for the AI era, delivering just-in-time, personalized enablement, and relevant guidance directly within the daily workflows of sales, customer success, and other crucial revenue teams. Our AI-powered solution empowers companies like Southwest Airlines, Uber Freight, and ZoomInfo to close more deals, accelerate rep ramp times, and ultimately boost revenue by ensuring their people always have the information they need, precisely when they need it. Say goodbye to information overload and hello to Simple, yet Spektacular performance.

• Your impact

• We're looking for an experienced Engineering Manager whose primary mission is building high-quality software while developing exceptional product engineers who think like owners and become true partners in the product development process.

• You'll be responsible for creating an environment where your team does their best work—establishing efficient processes, fostering collaboration, and ensuring everyone is aligned on delivering value to our customers. This means balancing technical depth with strategic thinking, individual growth with team outcomes, and moving fast with building for the long term.

• The ideal candidate combines deep technical expertise with strong leadership skills. You'll establish credibility through hands-on technical involvement while making your real impact by coaching engineers and building strong cross-functional partnerships. Your role sits at the critical intersection of engineering excellence, product strategy, and team development.

• This is a fast-paced, high-growth environment where you'll have significant autonomy to shape both technical and team outcomes. The right candidate embraces complexity, finds simple solutions to hard problems, and takes genuine ownership of results. You'll work with an exceptionally talented, globally distributed team spanning the United States, Pakistan, India, and Mexico, tackling challenges that drive growth and shape the future of learning in the workplace.

• What you'll get to do every day:

• As an Engineering Manager, you'll co-lead a cross-functional squad alongside Product and Design partners, taking ownership of both the technical direction and the growth of your engineering team. Your days will be spent moving between strategic planning sessions with product stakeholders and hands-on collaboration with your engineers through code reviews, pairing sessions, and problem-solving discussions.

• You'll serve as the bridge between business objectives and technical execution, working closely with Product Management to translate requirements into deliverable work while ensuring your team maintains high quality standards and sustainable development practices. Beyond the technical aspects, you'll foster a collaborative environment that promotes continuous learning, celebrates progress, and keeps the team energized and aligned around shared goals.

• Some concrete expectations for the role are:

Customer Success Manager, Mid-Market

Software Engineering Manager