Spectrum One

Senior Technical Consultant – NICE CXOne

Spectrum One

part-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Guide customers on best practices for utilizing existing CXone infrastructure and optimization roadmap.
  • Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies.
  • Provide technical recommendations on stabilizing legacy NiceInContact implementations or preparing them for modernization.
  • Assess and advise on data flow integrations between CXone and external CRMs using REST APIs.
  • Review routing logs and configuration settings to troubleshoot high-level performance issues.

Requirements

  • 5+ years of deep experience with NICE CXone (formerly NiceInContact).
  • Expert-level proficiency in CXone Studio.
  • Strong understanding of REST APIs, JSON, and XML for troubleshooting and advising on CRM integrations.
  • Familiarity with the new CXone Mpower architecture or Enlighten AI is a plus, particularly regarding the transition from rules-based to AI-driven routing.
  • Understanding of data flows related to Workforce Management and Quality Management.
  • Capable of translating complex business requirements into clear technical logic for the client's internal team.
  • Able to look at a broken process or routing log and quickly identify the root cause without trial-and-error.
Benefits
  • Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
  • Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
  • Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
  • Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
  • Permanent Remote: Work from home or anywhere you are most productive.
  • Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NICE CXoneCXone StudioREST APIsJSONXMLdata flow integrationstroubleshootinglegacy system modernizationomnichannel workflowsperformance optimization
Soft Skills
technical recommendationsbusiness requirements translationroot cause analysisprocess improvementcustomer guidance