Spectrum.Life

Account Executive

• Develop and execute a comprehensive strategy for your key insurance relationships.
• Grow the partnership through building deep understanding of your insurance partnerships and developing extensive product adoption.
• Model customer management with reliable and impeccable customer service delivery.
• Lead process optimization to streamline the customer journey, elevating their experience and bolstering business retention and growth.
• Develop data rich, insightful reporting that informs and directs your clients, building the value of Spectrum Life to its partners.
• Establish trusted relationships with decision-makers in each assigned insurance partner, serving as the primary point of contact.
• Gather valuable feedback from partners for continuous product improvements.
• Maintain expertise on industry trends, practices, and the competitive landscape in the insurance sector.
• Collaborate with internal teams to ensure customer expectations are met and exceeded.
• Work closely with our clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers.
• Work closely with Product and Technology teams to track enhancement requests for future features and functionality.
• Develop new materials, such as presentations and onboarding plans, to improve organizational structure and client relationships.
• Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs.
• Develop customer stories, case studies, and client references specific to our insurance partners.
• Strive to understand all the tools our insurance partners use and champion how to better measure and provide the best experience possible.
• Develop and teach best practices around analysis and insights to both clients and throughout Spectrum Life.

Strategic Account Director