Spectrum.Life

DevOps Engineer

• Assist in building and managing scalable and secure infrastructure on AWS and GCP using Infrastructure-as-Code principles, under the guidance of senior engineers.
• Write and maintain automation scripts to support project setup, on-demand environment creation, and other operational tasks.
• Support the implementation of solutions to streamline local development and testing workflows for engineers.
• Learn and contribute to systems architecture decisions, helping ensure our infrastructure is designed for performance, scalability, and resilience.
• Collaborate with engineering teams to manage and automate the infrastructure for our core services, including APIs and databases, ensuring their performance and reliability.
• Help maintain and improve our CI/CD pipelines using Bitbucket Pipelines / Github Actions, supporting the flow from code commit to production deployment.
• Assist with integrating automated testing, dependency updates, and security scans within the pipelines to ensure code quality and security.
• Contribute to improving our release processes, helping ensure smooth and predictable deployments.
• Support the team in maintaining security, compliance, and data flow standards within our cloud infrastructure.
• Help implement and maintain security best practices and automated tooling (SAST/DAST, dependency scanning) to protect our applications and data.
• Assist in ensuring all infrastructure and processes adhere to legal and regulatory requirements, maintaining customer trust and data privacy.
• Help maintain and improve observability using tools like Sentry and native cloud services.
• Assist with configuring alerting and monitoring (e.g., AWS CloudWatch Alarms) and integrating them with notification services to support rapid incident response.

Counselor

• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.
• To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary
• Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations
• Identify the presenting problem and determine appropriate service response level as per case response level standards
• Meet key objectives around call volume and quality.
• First point of contact to our clients via phone, sms, live chat and WhatsApp
• To operate within all policies, procedures and guidelines of the EAP service.
• To participate in team meetings and attend other meetings as deemed necessary.

Client Care Counsellor – Advice Line

Director

• Accountable for operational delivery, clinical governance, and quality assurance of mental health services
• Lead the operational implementation of approved mental health pathways across counsellors, psychotherapists, and psychologists
• Act as the primary clinical representative in client clinical governance forums
• Set measurable outcomes and performance targets across all pathways
• Build and maintain strong relationships with clinical and operational stakeholders

Director of Mental Health – Virtual Care

Technical Product Manager

• Work with the Product and Architecture team to translate complex healthcare user journeys, workflows and business requirements into clear, actionable requirements including epics, features and user stories.
• Lead stakeholder meetings and workshops to gather and refine project requirements
• Create detailed, clear requirement documentation using Jira, Confluence and diagram tools
• Collaborate with product, architecture, engineering, UI/UX design, data insights and clinical teams to deliver high-impact digital health products.
• Own the tech product backlog: prioritize features, enhancements, and technical debt based on value, risk, and effort.
• Own and lead the product/project backlog creation, grooming, and product demos; ensure timely delivery of features with high quality.
• Act as a key stakeholder in release planning, go-to-market strategies, and post-launch support.
• Create and distribute clear and comprehensive release notes for stakeholders after each deployment.
• Create and maintain living documentation for our projects and systems.
• Champion the use of AI tools to streamline processes, such as generating requirement outlines, refining documentation, and supporting backlog management.
• Support preparation of documentation required for CE mark submission and Notified Body reviews.
• Own and lead preparation and maintenance of Technical Documentation and Technical File materials.
• Maintain alignment between product requirements, engineering outputs, and regulatory documentation.
• Support QMS documentation activities, including traceability, change control records, and document updates.
• Work closely with Regulatory, Quality, Engineering, and Clinical teams to ensure required documentation is complete and audit ready.

DevOps Engineer

Client Care Counsellor – Advice Line

Director of Mental Health – Virtual Care

Senior Technical Product Owner