Spectrum.Life

Therapist

• Deliver Specialist Evidence-Based Interventions - Provide high-intensity CBT (HI-CBT) and other Evidence Based structured interventions digitally (video, phone, text-based).
• Deliver other NICE-recommended psychological therapies, including: Acceptance and Commitment Therapy (ACT), Compassion-Focused Therapy (CFT), Eye Movement Desensitisation and Reprocessing (EMDR), Counselling for Depression (CfD), Interpersonal Therapy (IPT), Behavioural Activation (BA), Mindfulness-Based Interventions.
• Tailor individualised treatment plans based on client needs and NICE guidelines.
• Adapt interventions for remote delivery, ensuring therapeutic effectiveness in a digital format.
• Determine appropriate treatment pathways within a stepped-care model.
• Utilise Spectrum.Life digital platforms to deliver structured psychological therapies.
• Guide clients in engaging with self-help tools, psychoeducation, and digital therapy resources.
• Maintain therapeutic alliance and engagement in a remote setting.
• Work within clinical governance frameworks to ensure safe, ethical, and effective digital therapy.
• Adhere to data protection (GDPR), confidentiality, and safeguarding policies.
• Engage in regular clinical supervision, CPD, and peer consultation.
• Participate in clinical audits, data analysis, and outcome evaluations to enhance service effectiveness.
• Provide feedback on digital service improvements to enhance client engagement.
• Support the development of mental health tools and online therapy innovations.

Psychological Therapies Digital Therapist

General Counsel

• Deliver Psychological Evidence-Based Interventions
• Provide high-intensity CBT (HI-CBT) and other structured evidence-based interventions digitally (video, phone, text-based).
• Deliver NICE-recommended therapies, including: Acceptance and Commitment Therapy (ACT), Compassion-Focused Therapy (CFT), Eye Movement Desensitisation and Reprocessing (EMDR), Counselling for Depression (CfD), Interpersonal Therapy (IPT), Behavioural Activation (BA), Mindfulness-Based Interventions
• Tailor individualised treatment plans based on client needs and NICE guidelines.
• Adapt interventions for remote delivery, ensuring therapeutic effectiveness in a digital format.
• Determine appropriate treatment pathways within a stepped-care model.
• Utilise Spectrum.Life digital platforms to deliver structured psychological therapies.
• Guide clients in engaging with self-help tools, psychoeducation, and digital therapy resources.
• Maintain a therapeutic alliance and client engagement in a remote setting.
• Work within clinical governance frameworks to ensure safe, ethical, and effective digital therapy.
• Adhere to data protection (GDPR), confidentiality, and safeguarding policies.
• Engage in regular clinical supervision, CPD, and peer consultation.
• Participate in clinical audits, data analysis, and outcome evaluations to enhance service effectiveness.
• Provide feedback on digital service improvements to enhance client engagement.
• Support the development of mental health tools and online therapy innovations.

Clinical and Counselling Psychologists

Customer Success Manager

• The Wellness Success Manager will actively manage key wellness client(s) for one our most valued insurance partners.
• This will include communication, relationships, MI, commercials, feedback, and general service-related discussions.
• To understand and contribute on all elements of the service delivery.
• Includes clients, people, and our expertise.
• Contribute to commercial success of the unit.
• Includes growth of contracts, bid, tenders and retaining key clients and support of BDM's and the Head of Wellness Delivery.
• Creating monthly reports for the key clients engagement, trends and successes/challenges
• Keeping knowledge / CPD up to date through continued research and commitment to learning.
• Administrative duties to include supporting delivery of communications and all aspects of event management
• Be a figurehead and inspiration for other team members.
• Offering support and guidance when needed.
• Understanding and respecting team wellbeing when appropriate.
• Innovation / evolution.
• Working closely with other parts of the business, seeking opportunities to improve our wellness proposition based on insights and trends your clients are seeing and requesting
• Collaboration. Lead and manage relationships with internal and external stakeholders.
• Includes third parties and internal units such as proposition, marketing, new business and account management
• Oversee and monitor trends and successes around existing programmes with specific clients
• Developing strategies in collaboration with our partners around wellbeing delivery for your set clients
• Leverage the experts available through our partners in order to get the best possible delivery
• Support specific wellness clients in the development of programmes through onsite/remote workshops and scoping meetings.
• Support our partners corporate sales teams in the presentation and delivery of our market leading wellness offering for specified clients.
• Working with a key strategic partner and associated clients/partners to deliver a single point of contact on all wellness services to specific clients.
• Become an expert on all our key partner’s wellness and screening services.
• Manage a specific set of clients through their operational delivery of wellness programmes for a key strategic partner.
• Build and maintain a strong client relationship.
• Build and maintain a strong Account Manager/BDM relationship.
• Co-ordination of our strategic partners service providers activities.
• Provide a connected programme across all service providers
• Ensure seamless booking of third-party providers.
• Promotion of programmes through comms, campaigns and more.
• Data collection and reporting on programme effectiveness in conjunction with account manager/BDM.
• Manage centralised reporting and feedback across all providers.
• Stay abreast of the latest developments in workplace wellbeing.
• Any other requests deemed required by the business and to support the wider departmental goals and objectives.

Wellness Success Manager

Counselor

• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.
• To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary
• Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations
• Identify the presenting problem and determine appropriate service response level as per case response level standards
• Meet key objectives around call volume and quality.
• First point of contact to our clients via phone, sms, live chat and WhatsApp
• To operate within all policies, procedures and guidelines of the EAP service.
• To participate in team meetings and attend other meetings as deemed necessary.

Psychological Therapies Digital Therapist

Clinical and Counselling Psychologists

Wellness Success Manager

Client Care Counsellor – Advice Line