Spectrio

Associate Account Manager

Spectrio

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Florida • North Carolina • United States

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About the role

  • Serve as the primary point of contact for a high-volume book of Tier 4 client accounts
  • Build and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-up
  • Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)
  • Manage a large number of client interactions daily while maintaining quality and responsiveness
  • Drive account retention by quickly addressing issues, reducing churn, and improving overall account health
  • Identify and act on upsell and cross-sell opportunities using negotiation and objection handling skills
  • Use data-driven decision making and account insights to prioritize efforts and improve performance
  • Respond to client inquiries and resolve issues efficiently, ensuring a strong time to resolve escalations
  • Handle challenging conversations and work to turn around at-risk accounts
  • Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needs
  • Maintain accurate and up-to-date records in CRM systems
  • Track and manage key account metrics including gross and net retention rate
  • Utilize data to prioritize workload and improve account outcomes

Requirements

  • Bachelor’s degree preferred; equivalent practical experience will be considered
  • 2–5+ years in customer success, account management, or retention-focused roles
  • Strong communication, negotiation, and problem-solving skills
  • Ability to handle difficult conversations and turn around challenging situations
  • Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.)
  • Analytical mindset with the ability to interpret customer data and trends
Benefits
  • Medical
  • Dental
  • Vision
  • Paid Parental Leave
  • 401k
  • HSA
  • FSA
  • Dependent Care FSA
  • Short and Long Term Disability
  • Life Insurance
  • EAP
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Education Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementretentiondata-driven decision makingnegotiationobjection handlingproblem-solvinganalytical mindsetcustomer data interpretationaccount metrics tracking
Soft Skills
communicationrelationship managementcustomer empathyactive communicationconsistent follow-uphandling difficult conversationsturning around challenging situationscollaborationresponsivenesscustomer satisfaction
Certifications
Bachelor's degree