Spectrio

Associate Account Manager

Spectrio

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve as the primary point of contact for a high-volume book of Tier 4 client accounts
  • Build and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-up
  • Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)
  • Drive account retention by quickly addressing issues, reducing churn, and improving overall account health
  • Identify and act on upsell and cross-sell opportunities using negotiation and objection handling skills
  • Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needs

Requirements

  • Bachelor’s degree preferred; equivalent practical experience will be considered
  • 2–5+ years in customer success, account management, or retention-focused roles
  • Strong communication, negotiation, and problem-solving skills
  • Ability to handle difficult conversations and turn around challenging situations
  • Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.)
  • Analytical mindset with the ability to interpret customer data and trends
Benefits
  • Medical
  • Dental
  • Vision
  • Paid Parental Leave
  • 401k
  • HSA
  • FSA
  • Dependent Care FSA
  • Short and Long Term Disability
  • Life Insurance
  • EAP
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Education Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementretentionnegotiationobjection handlingdata analysis
Soft Skills
communicationproblem-solvingcustomer empathyrelationship managementactive listening
Certifications
Bachelor’s degree