Specsavers

Customer Service Advisor – Finance

Specsavers

full-time

Posted on:

Location Type: Office

Location: Fareham • United Kingdom

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About the role

  • Assist optical, audiology, Home Visit and NewMedica business areas across the UK, ROI and Netherlands
  • Take incoming calls and log queries for investigation
  • Handle daily allocation of new emails and portal queries
  • Build relationships within the Finance Customer Response team
  • Follow correct escalation routes for complex queries
  • Contribute to ad-hoc projects and support continuous improvement

Requirements

  • Customer service experience
  • Ability to handle finance queries
  • Positive, proactive approach
  • Ability to learn and juggle multiple tasks
Benefits
  • study support available for customer service or accounting qualifications
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service experiencepositive approachproactive approachability to learnability to juggle multiple tasks