Audiology Administrator
Specsavers
full-time
Posted on:
Location Type: Office
Location: Bolton • United Kingdom
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Salary
💰 £25,000 per year
About the role
- Efficiently answer all telephone calls to the store responding positively to customer enquiries and direct them to the appropriate department.
- Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak.
- Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency.
- Manage cancellations and where appropriate rescheduling appointments
- Confirm appointments with patients ahead of time to ensure the smooth running of clinics
- Dealing with telephone queries and responding to online or email queries within agreed SLAs
- Ensure a copy of the following days appointments is produced each evening as a contingency for system failure.
- Ensure a copy of the following days booked collections is produced and ensure the lab has prioritised and completed these jobs.
- Advise customers of the current promotions and any relevant product information.
- Support the Directors with ad-hoc tasks as required
- Act as an ambassador for Specsavers at all times.
Requirements
- Fantastic communicator, able to adapt communication style to suit the audience with a brilliant telephone manner.
- Previous administrative experience - ideally in a clinical setting but not essential
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
- Experience of working in a fast-paced administration environment
- Excellent administration and organisational skills
- Systems literate, able to use different IT systems effectively including Office 365
- Excellent customer service approach, able to provide support and reassurance to customers
- Team worker with a positive can-do attitude
Benefits
- Specsavers Perks – our discounted benefits scheme
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
- 28 days annual leave inc BHs and your birthday off to celebrate you!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative experienceappointment managementdiary managementcancellation managementreschedulingcustomer service
Soft skills
communicationinterpersonal skillsrelationship buildingorganizational skillsteamworkpositive attitude