Specsavers

Lead Service Delivery Manager

Specsavers

full-time

Posted on:

Location Type: Office

Location: Fareham • United Kingdom

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Job Level

Senior

About the role

  • Guide the Service Delivery team to keep operations running smoothly
  • Maintain a clear view of operational service status
  • Ensure improvement plans stay on track
  • Partner with IT Operations leadership and SDMs to shape strategies
  • Oversee data collection and maintenance for service performance

Requirements

  • Experience leading and developing teams in an IT service environment
  • Strong grasp of ITIL across multi-technology landscapes
  • Capability to define and track KPIs
  • Commercially aware regarding third-party contracts
  • Comfortable communicating with different audiences
  • Detail-oriented, proactive, and focused on outcomes
Benefits
  • Professional development
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITILKPI trackingdata collectionservice performance
Soft skills
leadershipteam developmentcommunicationdetail-orientedproactiveoutcome-focused