Specright

Technical Program Manager

• Manage and mentor a high-performing team of implementation and integration engineers
• Define clear goals and KPIs, drive accountability, and support professional growth
• Foster a culture of technical excellence and proactive problem-solving
• Oversee delivery of all technical services and integration projects, including custom workflows, third-party system integrations, and data migrations—all within the Force.com framework.
• Ensure consistent delivery quality, adherence to Force.com development best practices, and high customer satisfaction.
• Partner with strategic customers to define technical requirements and design architecture that leverages the full power of force.com native capabilities, including Apex, Visualforce, Lightning Components, and Process Builder.
• Conduct architecture reviews for all projects with product team
• Act as the escalation point for complex technical challenges across enterprise implementations.
• Translate customer use cases into scalable, native solutions.
• Collaborate with Customer Success and Implementation teams to drive adoption and long-term value
• Partner closely with Product and Engineering teams to communicate field feedback and inform Force.com platform optimizations.
• Support Sales Engineering with pre-sales scoping of technical services and feasibility assessments.
• Contribute to internal knowledge bases, implementation playbooks, and reusable integration assets on the Salesforce platform.
• Establish repeatable technical service offerings optimized for Force.com.
• Own and refine delivery processes, QA standards, and internal documentation to drive consistency and scalability.
• Proactively track customer trends, identify platform enhancement opportunities, and contribute to roadmap discussions.

Senior Manager, Technical Services – Integration