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Senior Manager, Technical Services – Integration
SpecrightSenior Manager leading and developing a team of implementation engineers at Specright. Delivering integrations and technical solutions within the Force.com framework for clients in various industries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical teams and delivering Salesforce-based solutions, with a strong focus on Force.com capabilities, integration patterns, and customer satisfaction. Proven ability to drive accountability, foster technical excellence, and translate customer needs into scalable solutions.
Highest-signal resume keywords
Force.com DevelopmentApex ProgrammingSalesforce Integration PatternsTeam ManagementCustomer Stakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ApexVisualforceLightning ComponentsProcess BuilderREST APIsSOAP APIsMiddleware PlatformsDeclarative Development ToolsTechnical ConsultingImplementation Engineering
Soft Skills
CommunicationProblem-SolvingMentoringAccountabilityCollaboration
Tools & Technologies
Force.comSalesforceMulesoftWorcato
Certifications & Qualifications
Platform Developer IPlatform Developer IIIntegration Architecture Designer
Industry Keywords
Technical ServicesIntegration ProjectsData MigrationsCustomer SuccessImplementation Playbooks
Tech Stack
Tools & technologiesSOAPVisualforce
About the role
Key responsibilities & impact- Manage and mentor a high-performing team of implementation and integration engineers
- Define clear goals and KPIs, drive accountability, and support professional growth
- Foster a culture of technical excellence and proactive problem-solving
- Oversee delivery of all technical services and integration projects, including custom workflows, third-party system integrations, and data migrations—all within the Force.com framework.
- Ensure consistent delivery quality, adherence to Force.com development best practices, and high customer satisfaction.
- Partner with strategic customers to define technical requirements and design architecture that leverages the full power of force.com native capabilities, including Apex, Visualforce, Lightning Components, and Process Builder.
- Conduct architecture reviews for all projects with product team
- Act as the escalation point for complex technical challenges across enterprise implementations.
- Translate customer use cases into scalable, native solutions.
- Collaborate with Customer Success and Implementation teams to drive adoption and long-term value
- Partner closely with Product and Engineering teams to communicate field feedback and inform Force.com platform optimizations.
- Support Sales Engineering with pre-sales scoping of technical services and feasibility assessments.
- Contribute to internal knowledge bases, implementation playbooks, and reusable integration assets on the Salesforce platform.
- Establish repeatable technical service offerings optimized for Force.com.
- Own and refine delivery processes, QA standards, and internal documentation to drive consistency and scalability.
- Proactively track customer trends, identify platform enhancement opportunities, and contribute to roadmap discussions.
Requirements
What you’ll need- 6+ years of experience in technical consulting, implementation engineering, or Salesforce-based solution delivery.
- 2+ years managing technical or implementation teams.
- Deep experience with Force.com, including Apex, Lightning, Visualforce, and declarative development tools (Flows, Process Builder).
- Strong understanding of Salesforce integration patterns, including REST/SOAP APIs, middleware platforms (e.g., Worcato, Mulesoft), and external system connectivity.
- Proven success managing multiple complex technical projects in a customer-facing role.
- Strong communication and stakeholder management skills.
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline; Salesforce certifications a plus (e.g., Platform Developer I/II, Integration Architecture Designer).
Benefits
Comp & perks- Health insurance
- Remote work options
- Professional development opportunities