Customer Support Representative
Speakit
full-time
Posted on:
Location Type: Hybrid
Location: Slovenia
Visit company websiteExplore more
About the role
- Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
- Assist customers with troubleshooting, ordering, and product usage queries.
- Provide accurate and timely after-call notes in English using CRM systems.
- Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
- Address and resolve customer concerns with speed and professionalism.
- Leverage data insights to proactively engage customers, improving outcomes and success rates.
- Collaborate with internal teams to advocate for the customer and enhance service quality.
Requirements
- Native proficiency in Slovenian
- Advanced (B2) level in English (oral and written)
- Excellent communication and presentation skills
- Strong problem-solving abilities and experience managing customer expectations
- Experience in de-escalating scenarios and ensuring positive outcomes
- Team-oriented with a proactive attitude
Benefits
- Work from Home
- Competitive salary package
- Monthly performance bonuses
- Comprehensive training by certified instructors
- Multicultural work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillspresentation skillsstrong problem-solving abilitiesexperience managing customer expectationsexperience in de-escalating scenariosteam-orientedproactive attitude