Speak4

Civic Data Operations Manager

Speak4

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Conduct daily and weekly reviews of automated data scans identifying recipient changes (resignations, deaths, replacements, special elections, general elections)
  • Validate scan results and update recipient records in the Speak4 platform, including status changes (active/inactive) and committee assignment updates
  • Monitor official government sources — federal, state/provincial, and local — to verify and supplement automated scan findings
  • Maintain the accuracy of committee and subcommittee assignments across all covered jurisdictions
  • Monitor and maintain the deliverability of all contact methods for active recipients, including email addresses, US Congressional CWC API connections (House and Senate), and web form submission routes
  • Identify and resolve email delivery failures and bounces at the US state legislature level; maintain email address accuracy for Canadian and Australian recipients
  • Track the status and health of web form (form cramming) routes and flag failures to the development team for resolution
  • Research and structure recipient data and contact methods for new countries being added to the platform, including identifying authoritative data sources, government body hierarchies, and appropriate contact channels
  • Identify patterns and gaps in data coverage and deliverability and communicate insights to the Product team
  • Document data standards, contact method protocols, update procedures, and country-specific sourcing guides
  • Coordinate with the Partner Success team to resolve client-reported data and deliverability discrepancies
  • Help improve data operations and deliverability monitoring workflows and tooling over time

Requirements

  • 2+ years of experience in data operations, political data, government research, digital communications operations, or a related SaaS operations role
  • Working knowledge of legislative and governmental structures in the United States — federal, state, and local levels
  • Familiarity with Canadian (federal and provincial) and/or Australian (federal and state/territory) government structures is a strong plus
  • Strong research skills and comfort locating authoritative civic data from official government sources
  • Working understanding of email deliverability concepts — bounce types, address validation, and email hygiene best practices
  • Familiarity with API-based contact systems or web form workflows is a plus
  • Highly organized and detail-oriented with a track record of maintaining data accuracy at scale
  • Comfort working with internal web-based tools and data management applications (no coding required)
  • Clear written communication skills, particularly for documenting processes and sourcing standards
  • Ability to manage recurring workflows and shifting priorities in a fast-paced startup environment
  • Experience with help desk, ticketing, or data tracking systems is a plus
Benefits
  • We offer competitive compensation with an opportunity for a year-end bonus.
  • Medical, dental, vision, 401k, and life insurance.
  • We also offer a paid parental leave program, paid vacation and paid sick leave.
  • In addition, we have a work from home hybrid environment.
  • PLUS Communications is an Equal Employment Opportunity (EEO) employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data operationspolitical datagovernment researchdigital communications operationsemail deliverabilityaddress validationAPI-based contact systemsweb form workflowsdata accuracydata management
Soft Skills
strong research skillshighly organizeddetail-orientedclear written communicationability to manage workflowsshifting prioritiescomfort with internal tools