Sparx Hockey

Customer Support

• Support the Outside Independent Sales Reps and Inside Sales Team with daily customer and account needs.
• Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
• Respond to customer inquiries regarding products, pricing, availability, and account information
• Provide updates on orders, shipments, repairs, returns, and exchanges
• Process and enter commercial customer orders accurately and efficiently
• Assist with order management and other operational or customer service tasks as needed
• Assist the Inside Sales team with data entry, account maintenance, and administrative tasks
• Continuously develop and maintain a strong working knowledge of Sparx products, services, and policies
• Troubleshoot and resolve initial product functionality and performance issues for commercial customers, escalating more complex technical matters to the Commercial Tech Services team as appropriate.

Commercial Customer Service Representative