Commercial Customer Service Representative

Sparx Hockey

Customer Service Representative providing excellent support for Sparx Hockey's commercial customer inquiries via phone, email, and live chat. Ensuring timely service and maintaining product knowledge.

Posted 5/16/2026full-timeActon • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Support the Outside Independent Sales Reps and Inside Sales Team with daily customer and account needs.
Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
Respond to customer inquiries regarding products, pricing, availability, and account information
Provide updates on orders, shipments, repairs, returns, and exchanges
Process and enter commercial customer orders accurately and efficiently
Assist with order management and other operational or customer service tasks as needed
Assist the Inside Sales team with data entry, account maintenance, and administrative tasks
Continuously develop and maintain a strong working knowledge of Sparx products, services, and policies
Troubleshoot and resolve initial product functionality and performance issues for commercial customers, escalating more complex technical matters to the Commercial Tech Services team as appropriate.

Requirements

What you’ll need

Passion for providing excellent customer service and a proactive approach to addressing customer needs and concerns.
Exceptional attention to detail with a commitment to delivering accurate and thorough work.
Ability to thrive in a fast-paced environment and adapt to changing priorities and processes
Bachelor’s Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field.
Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers
Proficient in Microsoft Word and Excel
Database Experience
Extra Credit: Experience with hockey – either as a player, coach, or parent

Benefits

Comp & perks

Health, Dental, Vision, 401(k) with employer match
Generous PTO
Hybrid schedule – Tues/Weds/Thurs in office, Mon/Fri at home

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementdata entrycustomer supporttroubleshootingproduct functionalityperformance issuesaccount maintenanceadministrative tasksattention to detailcustomer inquiries

Soft Skills

customer serviceproactive approachadaptabilitycommunication skillswritten communicationverbal communicationattention to detailability to thrive in fast-paced environmentproblem-solvingteam support

Certifications

Bachelor’s DegreeCustomer SuccessCustomer SupportSalesCorporate CommunicationsBusiness DevelopmentAccount Management