Sparrow

Administration

• Foster collaboration with external administrative counterparts.
• Manage the flow of necessary leave paperwork.
• Document and convey all claim escalations.
• Thrive in a fast-paced environment.
• Maintain and optimize internal systems and processes.
• Stay informed about new state programs and processes.

Leave Administrator

Payroll

• Provide internal support for our leave specialists with leave and payroll calculations:
• Work with the leave specialists by preparing customized and personalized payroll plans and payroll reconciliations for our customers’ payroll teams.
• Act responsively, accurately, and with attention to customers’ payroll deadlines.
• Ensure correct personalized payroll plans are calculated on the Sparrow dashboard.
• Interface and collaborate comfortably with a variety of key parties including: leave specialists, sales and marketing, and engineering teams through various channels (instant message, email, video chat).
• Effectively collaborate with our customers’ payroll teams to ensure they love Sparrow:
• Work with onboarding specialists to understand our customers’ payroll needs.
• Assist with the setup of customized personalized payroll plans, payroll schedules, and payroll workflows.
• Share best practices for leave payroll when needed.
• In collaboration with the Sparrow team, build a better product:
• Collect and share product feedback.
• Identify improvements in payroll calculations software and services.
• Provide input on payroll system integrations.
• Implement process improvements to resolve inefficiencies and address customer pain points.

Leave Administrator

Leave Payroll Analyst I