SparkPlug

Customer Success Manager

• Responsibilities:
• - Driving expansion and adoption of our software and services
• - Managing the onboarding process for each new customer
• - Uncovering business needs by driving strategic consultative discussions
• - Identifying and engaging decision makers to prove value while fostering adoption with champions
• - Assisting the sales team in driving and managing referrals
• - Reviewing the customer journey, identifying how it's supported, taking a consultative approach in helping clients to overcome issues and achieve goals
• - Providing critical insights to the product team as a means to improve our developing platform
• - Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
• - Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
• - Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
• - Achieving and exceeding quarterly onboarding goals
• - Upselling existing accounts to more premium tiers

Platform Engineer

• Design, develop, and maintain scalable and robust backend systems using Node.js
• Use Pulumi for infrastructure provisioning, configuration, and management to ensure scalable and maintainable cloud systems
• Perform data engineering tasks, including data ingestion, transformation, and analysis to support data-driven decision-making
• Design and manage scalable data processing pipelines and serverless applications using Apache Spark
• Build and optimize Databricks Delta tables and pipelines to ensure high performance and reliability
• Work closely with cross-functional teams, including product, data science, and front-end development, to deliver high-quality solutions
• Advocate and implement best practices in code quality, testing, and deployment processes to ensure the robustness and reliability of the platform

Customer Success Manager

Senior Platform Engineer