Customer Success Manager

SparkPlug

Customer Success Manager at SparkPlug enhancing customer success for a SaaS platform in the retail industry. Collaborating with cross-functional teams to drive customer engagement and growth.

Posted 6/15/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Driving expansion and adoption of our software and services
Managing the onboarding process for each new customer
Assisting the sales team in driving and managing referrals
Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals
Providing critical insights to the product team as a means to improve our developing platform
Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
Achieve and exceed quarterly onboarding goals
Upselling existing accounts to more premium tiers

Requirements

What you’ll need

Minimum of 2-5 years of professional experience in SaaS customer success
Excellent written and oral communication skills and equally excellent attention to detail
Tenacity and the willingness to pursue hard goals despite obstacles
Flexibility and creativity to circumvent obstacles as they emerge
Tech-savvy and proficient in standard communication, collaboration, and task management tools
Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
Experience using the Hubspot Sales and/or Marketing suites (Nice to Have)
Experience selling software to retail or restaurant customer bases (Nice to Have)
Experience working as a frontline employee in retail, restaurant, or service industry roles (Nice to Have)
Experience working in early-stage, high growth company environments (Nice to Have)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SparkPlug Website LinkedIn All Job Openings 11 - 50 employees Founded 2020 🤝 B2B 🛒 Retail ☁️ SaaS B2B
Retail
SaaS SparkPlug is a software company specializing in sales incentive solutions for retailers, brands, and restaurants. It empowers frontline sales teams by offering incentive campaigns that improve sales, build better relationships with partners, and enhance employee engagement. The platform provides tools for managing inventories, streamlining operations, and driving growth through education and interactive content. SparkPlug effectively integrates with point-of-sale systems to deliver real-time analytics and incentivize sales results, ultimately improving employee retention and sales velocity. It caters to various roles, including business owners, marketing leaders, sales leaders, operations leaders, and frontline employees, with a focus on optimizing marketing strategies and automating incentive campaigns. Customer Success Manager 🔥 11 minutes ago 🏄 California – Remote 💵 $70k - $100k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Driving expansion and adoption of our software and services
Managing the onboarding process for each new customer
Assisting the sales team in driving and managing referrals
Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals
Providing critical insights to the product team as a means to improve our developing platform
Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
Achieve and exceed quarterly onboarding goals
Upselling existing accounts to more premium tiers 🎯 Requirements
Minimum of 2-5 years of professional experience in SaaS customer success
Excellent written and oral communication skills and equally excellent attention to detail
Tenacity and the willingness to pursue hard goals despite obstacles
Flexibility and creativity to circumvent obstacles as they emerge
Tech-savvy and proficient in standard communication, collaboration, and task management tools
Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
Experience using the Hubspot Sales and/or Marketing suites (Nice to Have)
Experience selling software to retail or restaurant customer bases (Nice to Have)
Experience working as a frontline employee in retail, restaurant, or service industry roles (Nice to Have)
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Hard Skills & Tools

SaaS customer successsales strategyrelationship buildingpipeline processes

Soft Skills

written communicationoral communicationattention to detailtenacityflexibilitycreativity