SPARK Business Works

Technical Project Manager

• Lead internal project planning, execution, and delivery of software projects.
• Collect and structure available data impacting the project and work with the project team to ensure alignment and deliver the scoped project.
• Build and maintain detailed project plans, schedules, and task boards.
• Manage timelines, budgets, and scope to deliver projects efficiently and profitably.
• Update backlog and resource planning weekly to maintain accurate forecasts.
• Facilitate sprint planning, standups, retrospectives, and internal project reviews.
• Identify risks early, implement mitigation strategies, and escalate when needed.
• Ensure deliverables are accurate, tested, and ready for client review.
• Partner with the Account Manager to provide regular updates to stakeholders.
• Own, maintain, and share project documentation for transparency and accountability.
• Seek opportunities to improve workflows, tools, and team efficiency

Software Project Manager

Account Manager

• Embrace and deliver our BOLT Core Values to each other and our clients
• Be empathetic and inclusive
• Overdeliver
• Love what you do
• Take ownership and follow through
• Serve as the primary point of contact for assigned clients, providing proactive communication, strategic guidance, and recommendations.
• Build strong relationships by understanding each client's goals, operations, and industry landscape.
• Lead client meetings and reviews to align priorities, budgets, deliverables, and upcoming opportunities.
• Partner with Project Managers to ensure high-quality execution and a seamless client experience.
• Track performance metrics and translate results into clear insights and next-step recommendations.
• Manage contracts, renewals, and account forecasting to maintain accuracy and financial alignment.
• Ensure client retention by maintaining satisfaction, addressing concerns quickly, and reinforcing long-term value.
• Drive client growth by identifying and developing new initiatives or service opportunities.
• Collaborate with leadership to align account performance with SPARK's overall strategy and goals.
• Coordinate in-person visits or events to strengthen relationships and reinforce partnership value.

Account Manager – Marketing

• Ensure projects are executed to meet client goals and deliver measurable results
• Coordinate resources for project execution and manage timelines and budgets
• Provide proactive client updates, including weekly updates, calls, email, and in-person meetings as needed
• Collaborate with marketing strategists, content managers, developers, designers, and external vendors to deliver work
• Conduct monthly performance reviews with clients focusing on KPIs, campaign performance, and next steps
• Manage project budgets and proactively communicate financial progress
• Update backlog and resource planning sheets weekly to maintain accurate revenue forecasting
• Identify risks early, perform risk mitigation, and escalate issues when appropriate
• Partner with teammates to identify growth opportunities within existing accounts and propose solutions
• Review deliverables for accuracy and completeness and seek opportunities to improve processes and client outcomes

Software Project Manager

Account Manager – Marketing

Digital Account Manager