Spark

People Operations

• Serve as a strategic partner to the VP, People, providing insights and recommendations on organizational design, process optimization, and building systems for scale to 200+ employees.
• Lead back-end processes to enhance employee engagement, retention, and performance.
• Develop talent management programs, including performance management, succession planning, and leadership development.
• Foster a diverse and inclusive workplace by promoting equitable hiring practices and employee development opportunities.
• Ensure compliance with all federal, state, and local employment laws and regulations, including effectively managing all LOAs.
• Oversee the development and implementation of HR policies and procedures, and keep the handbook up to date on progressive HR practices.
• Design and manage competitive compensation and benefits programs that attract and retain top talent.
• Conduct regular market analysis to ensure compensation structures are aligned with industry standards.
• Oversee the administration of employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Optimize HR processes and systems to improve efficiency and effectiveness.
• Leverage HR data and analytics to drive decision-making and measure the impact of HR initiatives.
• Oversee HR technology platforms and ensure their effective utilization.
• Champion a positive and inclusive workplace culture that reflects the company’s values.
• Develop programs that enhance employee experience, including onboarding, training, and recognition initiatives.
• Lead efforts to continuously improve employee engagement and satisfaction.

People Operations Lead

Compliance

• Support the development, updating, and distribution of compliance policies and standards to ensure alignment with CMS requirements.
• Assist the Director of Compliance in managing oversight activities, preparing materials for meetings, and maintaining documentation.
• Coordinate compliance training, track completion, and maintain required records for internal teams and external agents.
• Serve as a point of contact for compliance questions, triage issues, and escalate matters appropriately.
• Conduct routine internal audits (e.g., agent documentation, enrollment practices, call reviews). Support external audits, including HIPAA, SOC 2, carrier audits, and other regulatory reviews.
• Assist with documenting potential violations and supporting disciplinary or corrective actions as directed.
• Help log, investigate, and track issues or complaints, and assist in drafting and monitoring corrective action plans.
• Maintain organized compliance documentation and support regulatory submissions or audit responses. Monitor CMS regulatory changes and help ensure internal processes remain aligned.

Compliance Specialist

QA Engineer

• Manage the complete lifecycle of compliance cases, including intake, investigation, communication, resolution, and formal closure.
• Maintain accurate case records in the case management system and ensure timely documentation of notes, evidence, and required follow-up actions.
• Act as the primary liaison with agents, agencies, internal teams, and carriers to ensure clear and timely communication throughout the case process.
• Monitor case progress, send reminders, and escalate issues as needed to prevent delays and mitigate compliance risks.
• Ensure all necessary information is provided to carriers and verify that all steps are completed before closing cases to support audit readiness.
• Provide targeted coaching and guidance to agents on compliance requirements, documentation standards, and best practices based on identified risks or performance gaps.
• Educate agents on policies, procedures, and necessary corrective actions aligned with case findings.
• Identify recurring compliance issues and escalate trends to leadership for broader coaching or training initiatives.
• Assist agents and agencies with carrier compliance audits and provide preparation support.
• Support agents in navigating carrier portals through self-service guides and direct assistance.
• Maintain records of coaching participation, track completion metrics, and flag gaps requiring follow-up.
• Maintain organized, accurate, and audit-ready records for all compliance interactions and case activities.
• Assist with preparing reports, summaries, dashboards, or data extracts related to compliance cases, agent performance, and key compliance indicators.
• Collaborate with the compliance team on special projects, process improvements, and the development or refinement of new workflows.
• Support additional compliance-related requests assigned by leadership, ensuring flexibility and responsiveness to priorities.
• Remain agile and adaptable in the continually evolving Medicare regulatory landscape, adjusting processes and support practices as standards change.

Medicare Compliance – QA Associate

System Administrator

• Own and manage Spark’s Salesforce org — including user management, permissions, profiles, and security settings.
• Design and implement scalable system improvements across Sales, Success, and Marketing workflows.
• Build automation and process efficiencies using Flows and other native Salesforce tools.
• Partner cross-functionally with GTM and Operations teams to translate business goals into system driven solutions.
• Develop and maintain reports and dashboards to drive data visibility and performance insights for leadership.
• Ensure data integrity and reliability through audits, deduplication, and data management best practices.
• Support and optimize integrations between Salesforce and other systems (Airtable, Hubspot, Intercom, Zapier, and Spark’s proprietary platform).
• Stay current on Salesforce and other industry leading GTM Systems innovations and champion best practices that enhance team productivity.

Salesforce Systems Administrator, GTM

Product Manager

• Own the product vision and roadmap for Spark’s internal systems that manage broker payments, data flows, and operational automation.
• Simplify complexity. Build a clear understanding of our end-to-end workflows — how data moves, where it breaks, and how to make it resilient. Partner cross-functionally with Engineering, Ops, Data, Finance, and Compliance to align on priorities and design scalable systems.
• Drive measurable outcomes, such as reducing manual touches, accelerating payment cycles, and improving data accuracy.
• Write crisp specs for high-leverage features: from ETL improvements to new automation tools.
• Shape the product culture by mentoring other PMs, evolving our processes, and helping scale Product at Spark.
• Operate hands-on, reviewing data models, digging into dashboards, and validating complex workflows yourself.

Product Lead

Recruitment

• Build & Scale the Function: Design and grow Spark’s recruiting organization to deliver against ambitious hiring goals across technical, non-technical, and executive roles.
• Lead & Coach: Manage one full-time recruiter and a network of contract recruiters, while laying out the roadmap for team expansion aligned with business needs.
• Own the Candidate Journey: Create a consistently best-in-class candidate experience that reflects Spark’s culture, values, and mission.
• Partner with Leadership: Collaborate directly with executives and hiring managers to develop and execute talent strategies that align with workforce planning and growth goals.
• Champion Employer Brand: Elevate Spark’s employment brand to position us as a top destination for mission-driven, high-performing talent.
• Optimize Systems & Processes: Implement and continuously refine recruiting tools, systems, and processes to drive efficiency, data-driven decision making, and scalable results.
• Player/Coach Mentality: Directly manage critical searches, sourcing and closing top candidates while mentoring and enabling your team.
• Deliver Insights: Track, analyze, and report recruiting funnel metrics, trends, and progress to leadership to inform strategy.
• Ensure Compliance & Competitiveness: Align hiring practices with legal requirements, compensation strategy, and market intelligence.

Director, Talent Acquisition

Financial Planning and Analysis

• Create and own Company forecast budget model for revenue, expenses, and cash flow
• Oversee day-to-day accounting workflows in partnership with our third-party accounting firm
• Ensure timely and accurate monthly closes, reconciliations, and financial reporting
• Conduct financial & variance analyses on business performance, operational trends, and cost drivers to support decision-making and improve efficiency
• Create dashboards and scorecards for Board and leadership team to track KPIs and performance

Senior FP&A Lead

Account Manager

• Report to the VP of Strategy and collaborate with the Head of Carrier Relations and cross-functional leadership (Operations, Sales, Finance, Product)
• Build and manage relationships with external strategic partners and internal stakeholders
• Collaborate cross-functionally to operationalize partnerships and ensure successful execution
• Track, measure, and report on partnership performance against KPIs, ensuring accountability and ROI
• Serve as point of escalation for day-to-day partner operational issues
• Maintain a centralized tracker/CRM of all partnership opportunities, active deals, and performance metrics
• Create an operational framework to help prioritize new potential partnerships
• Identify opportunities, solve complex business problems, increase capacity, and grow

Senior Strategic Partnerships Lead

Performance Marketing

• Build and execute the pipeline generation strategy
• Own performance across digital, field, and partner channels
• Drive campaign strategy and execution, in collaboration with Sales
• Manage marketing operations, systems, and reporting
• Own budget, ROI analysis, and channel optimization
• Lead and grow a team of marketers across functions
• Partner with Sales, RevOps, and Product Marketing to ensure tight GTM alignment

Director of Demand Generation

Manager

• Hire, train, and manage a high-performing team of Agency Contract Specialists
• Assign onboarding tasks, balance team workloads, and maintain accountability through performance reporting and QA
• Troubleshoot complex onboarding issues and coach team on strategy and resolution
• Motivate and support the team during high-volume periods, ensuring strong morale and service consistency
• Own onboarding speed and SLA performance, ensuring a seamless experience for new customers
• Resolve escalations and uphold a high standard of service across all interactions
• Deeply understand client goals and continuously improve the onboarding process, with a focus on contracting
• Collect and act on feedback to drive process improvement and customer satisfaction
• Partner closely with Account Management, Contracting Ops, and Customer Experience to deliver smooth, end-to-end onboarding
• Collaborate with Product to enhance the Spark platform for clients
• Work with Business Systems on internal workflow and tool optimization
• Identify and implement efficiency improvements across onboarding operations
• Lead training initiatives, update workflows, and manage staff rotations for batch processing
• Automate internal processes and maintain third-party tools to reduce volume and boost team efficiency
• Provide organizational feedback on agency trends, behaviors, and needs

Senior Manager, Agency Contracting

Business Operations

• Lead the integration, ongoing maintenance, and strategic enhancement of key business systems such as Front, Airtable, Dialpad, Notion, Calendly, and more. Leverage a comprehensive understanding of each platform’s capabilities and interdependencies to drive seamless, cohesive workflows across the organization.
• Take full ownership of implementing and maintaining Spark’s core systems, ensuring they are fully aligned with organizational objectives, scalability requirements, and compliance standards. Drive continuous improvement to meet evolving business needs.
• Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and platforms, ensuring it’s actionable and supports key decision-making processes. Provide data insights that inform strategic initiatives across departments.
• Lead regular audits and quality assessments to ensure the integrity and accuracy of data, promptly addressing discrepancies and instituting corrective actions to prevent recurring issues.
• Manage complex data integration projects, ensuring seamless data flow from external partners and systems into Spark’s infrastructure.
• Spearhead the design and execution of scalable data processing solutions to meet the growing demands of a rapidly expanding organization.
• Serve as the go-to expert for internal tools, providing advanced guidance and support to teams on best practices for system usage, troubleshooting, and process optimization
• Lead the creation, editing, and maintenance of comprehensive documentation, ensuring clarity and accessibility for both technical and non-technical stakeholders. Foster cross-functional understanding and alignment through clear, concise communication.