Spacewise

Customer Success Manager

• As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
• You’ll support both of our customer groups—tenants and landlords—helping to maintain high customer satisfaction and support healthy growth of our customer base
• Account management: Own a portfolio of accounts, ensure successful use of the platform, and drive product adoption
• Identify potential risks and collect feedback for feature requests, bug reports, and UX/UI improvements
• Onboarding: Assist with onboarding new clients and set up their accounts and portfolios
• Demos & training: Deliver platform demonstrations and software training to clients
• Operations: Handle special cases related to invoicing and payments, such as debt collection or refunds on the platform
• Client expansion: Review clients’ platform performance and help them achieve their goals; support up- and cross-selling of features
• Customer support: Provide excellent support to both tenants and landlords to help maintain high customer satisfaction
• Respond to customer inquiries received via multiple channels (email, platform, phone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively
• Customer service automation: Help continuously develop our customer service processes to maintain a high level of service quality as our customer base grows rapidly

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