Spacewise

Customer Success Manager

• As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
• You’ll support both of our customer groups—landlords and tenants—helping maintain high customer satisfaction and fostering healthy growth of our customer base
• Account Management: Manage your portfolio of accounts, ensure successful use of the platform, and drive product adoption
• Lead pilot projects and work closely with key accounts to support their growth
• Identify potential risks and collect feedback on feature requests, bug escalations, and UX/UI improvements
• Onboarding: Assist with onboarding new clients, set up their accounts and portfolios
• Demos & Trainings: Provide platform demonstrations and deliver software trainings to clients
• Operations: Handle special cases related to invoicing and payments, such as debt collection or refunds on the platform
• Adoption & Expansion: Review clients’ platform performance and help them achieve their goals
• Up- and Cross-selling of features
• Customer Support: Provide top-notch support to both tenants and landlords to maintain high customer satisfaction
• Respond to customer inquiries received via various channels (email, platform, phone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively
• Customer service automation: Help continuously develop our customer service processes to maintain high service quality as our customer base grows rapidly

Customer Success Manager, PropTech, B2B SaaS

Account Executive

• Manage your portfolio of accounts: Collaborate with your SDR to generate interest and drive product adoption.
• Carry out all sales activities: Engage in calls, social media interactions, online demos, in-person meetings, negotiations, and presentations to move prospects through the sales pipeline
• Collaborate with internal teams: Use creativity to leverage internal resources and insights, work closely with marketing, customer success, and product teams to ensure alignment and support for sales initiatives
• Solution selling: Collaborate with prospects and clients to understand their unique challenges and business goals. Present Spacewise's comprehensive suite of solutions and services that align with clients' needs, demonstrating a deep understanding of how Spacewise can provide value
• Participate in industry events: Build your professional network and promote our company at relevant industry events
• Maintain precise records of customer interactions: Manage your sales pipeline, forecast sales, and track opportunities with accuracy. Provide regular sales forecasts and reports to management, detailing progress toward goals and pipeline status
• Achieve revenue goals: Consistently meet or exceed your sales targets
• Customer onboarding and support: Assist new customers with onboarding and ensure they are set up for success with the SaaS product. Act as a point of contact for customer support until the customer is transitioned to the customer success team
• Upselling & Cross-selling: Manage ongoing relationships with clients to ensure renewals and identify opportunities for upselling or cross-selling additional features or services
• Market research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities and threats. Use this information to refine sales strategies and better position the SaaS product

Account Executive, B2B SaaS

• Prospecting and Lead Generation: Create and maintain a robust and healthy pipeline of prospective customers by sourcing and contacting prospects using various outbound methods, such as cold calling, email campaigns, networking, etc.
• Product Demonstrations and Presentations: Lead in-depth product demos to showcase the Spacewise solution’s value to prospective clients, tailoring the use-cases and functionality to demonstrate how it addresses their specific needs.
• Solution selling: Collaborate with prospects and clients to understand their unique challenges and business goals. Present Spacewise's comprehensive suite of solutions and services that align with clients' needs, demonstrating a deep understanding of how Spacewise can provide value.
• Carry out all sales related activities: Engage in calls, social media interactions, online demos, in-person meetings, presentations, industry events and conferences, proposal writing, contract drafting, and negotiations to move prospects through the sales pipeline to a signed agreement.
• Collaborate with internal teams: Use creativity to leverage internal resources and insights, work closely with marketing, customer success, and product teams to ensure alignment and support for sales initiatives.
• Participate in industry events: Build your professional network and promote our company at relevant industry events.
• Maintain precise records of prospect interactions: Manage your sales pipeline, forecast sales, and track opportunities with accuracy.
• Provide regular sales forecasts and reports to management, detailing progress toward goals and pipeline status.
• Achieve revenue goals: Consistently meet or exceed your sales targets.
• Customer onboarding and support: Transition new customers to Customer Success and assist where needed with onboarding and adoption to ensure they are set up for success. Act as a point of contact until the customer is transitioned to the customer success team.
• Upselling & Cross-selling: Maintain ongoing relationships with clients to ensure renewals and identify opportunities for upselling or cross-selling additional features or services.
• Market research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities and threats. Use this information to refine sales strategies and better position the SaaS product.

Account Executive – B2B SaaS

• As a member of our Customer Success team, you will be at the heart of our operations, ensuring the platform runs smoothly every day.
• You will support both of our customer groups — tenants and landlords — helping to maintain high customer satisfaction and supporting healthy growth of our customer base.
• Manage a portfolio of accounts, ensure successful platform usage, and drive product adoption.
• Lead pilot projects and work closely with key accounts to support their growth.
• Identify potential risks and collect feedback related to feature requests, bug escalation, and UX/UI improvements.
• Assist with onboarding new clients, set up their accounts and portfolios.
• Deliver platform demonstrations and provide software training to clients.
• Handle special cases related to invoicing and payments, such as debt collection or refunds processed through the platform.
• Review clients’ platform performance and help them achieve their goals.
• Perform up- and cross-selling of features.
• Provide top-notch support to both tenants and landlords to help maintain high customer satisfaction.
• Respond to customer inquiries received via various channels (email, platform, telephone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively.
• Help continuously develop our customer service processes to maintain high service quality even as the customer base grows rapidly.

Part-Time Customer Success Manager – PropTech, B2B SaaS

• Manage your portfolio of accounts: Collaborate with your SDR to generate interest and drive product adoption. You'll lead pilot projects with the customer success team, secure long-term contracts, and guide the sales process to close multi-year and high-value deals
• Carry out all sales activities: Engage in calls, social media interactions, online demos, in-person meetings, negotiations, and presentations to move prospects through the sales pipeline
• Collaborate with internal teams: Use creativity to leverage internal resources and insights, work closely with marketing, customer success, and product teams to ensure alignment and support for sales initiatives
• Solution selling: Collaborate with prospects and clients to understand their unique challenges and business goals. Present Spacewise's comprehensive suite of solutions and services that align with clients' needs, demonstrating a deep understanding of how Spacewise can provide value
• Participate in industry events: Build your professional network and promote our company at relevant industry events
• Maintain precise records of customer interactions: Manage your sales pipeline, forecast sales, and track opportunities with accuracy. Provide regular sales forecasts and reports to management, detailing progress toward goals and pipeline status
• Achieve revenue goals: Consistently meet or exceed your sales targets
• Customer onboarding and support: Assist new customers with onboarding and ensure they are set up for success with the SaaS product. Act as a point of contact for customer support until the customer is transitioned to the customer success team
• Upselling & Cross-selling: Manage ongoing relationships with clients to ensure renewals and identify opportunities for upselling or cross-selling additional features or services
• Market research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities and threats. Use this information to refine sales strategies and better position the SaaS product

Account Executive, B2B SaaS – Europe Region

Data Scientist

• Develop predictive models and algorithms that analyze various data inputs, including location intelligence, foot traffic, and economic trends, to improve decision-making processes.
• Collaborate with cross-functional teams (engineering, product, and business) to integrate machine learning models and data insights into the product ecosystem.
• Identify, collect, and analyze relevant data sources to deliver insights that enhance property pricing strategies, space utilization, and tenant matching.
• Create and refine forecasting models to predict future trends and outcomes, such as foot traffic patterns, sales potential, and space demand.
• Perform exploratory data analysis and statistical modeling to understand key business drivers and deliver actionable recommendations.
• Build and maintain scalable data pipelines to enable real-time analytics and reporting.
• Communicate complex analytical results to both technical and non-technical stakeholders, contributing to the strategic direction of the company.