Part-Time Customer Success Manager – PropTech, B2B SaaS

Spacewise

Customer Success Manager at Spacewise ensuring smooth operations and high customer satisfaction for tenants and landlords. Managing accounts, providing support, and delivering training within a proptech startup.

Posted 5/18/2026part-timeZürich • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
You’ll support both of our customer groups—tenants and landlords—helping to maintain high customer satisfaction and support healthy growth of our customer base
Account management: Own a portfolio of accounts, ensure successful use of the platform, and drive product adoption
Identify potential risks and collect feedback for feature requests, bug reports, and UX/UI improvements
Onboarding: Assist with onboarding new clients and set up their accounts and portfolios
Demos & training: Deliver platform demonstrations and software training to clients
Operations: Handle special cases related to invoicing and payments, such as debt collection or refunds on the platform
Client expansion: Review clients’ platform performance and help them achieve their goals; support up- and cross-selling of features
Customer support: Provide excellent support to both tenants and landlords to help maintain high customer satisfaction
Respond to customer inquiries received via multiple channels (email, platform, phone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively
Customer service automation: Help continuously develop our customer service processes to maintain a high level of service quality as our customer base grows rapidly

Requirements

What you’ll need

You are driven, enjoy working in a fast-paced environment, and quickly familiarize yourself with new tools and topics
You have a hands-on mentality and are only satisfied when our customers are satisfied
You work accurately and efficiently
You are highly tech-savvy, solution-oriented, and comfortable tackling complex problems
You enjoy working with customers, are helpful and open-minded, and communicate appropriately for the audience
You have practical experience in the online sector, ideally in customer service, sales, or project management
You like to work with data and apply insights to optimize operational KPIs
You hold a relevant bachelor’s degree, e.g. in business administration
Native German speaker with fluent English; French is a plus

Benefits

Comp & perks

An exciting, entrepreneurial environment that you help shape, with fast personal growth opportunities
A highly motivated, young team and a very flat hierarchy
Pleasant office in Zurich Seefeld, just 100 metres from the lake
Flexibility in your day-to-day working location
Option to work remotely
Career entry into the proptech industry with the opportunity to establish your role in a fast-growing company
Ongoing coaching from the founder and managers — your personal development matters to us

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer service automationdata analysisUX/UI improvementsinvoicingpaymentsproduct adoptionclient onboardingfeature requestscross-selling

Soft Skills

customer satisfactionproblem-solvingcommunicationadaptabilityattention to detailteam collaborationsolution-orientedfast-paced environmenthelpfulnessopen-mindedness

Certifications

bachelor's degree in business administration