Southwire Company

Inside Sales Representative

Southwire Company

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERP

About the role

  • Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes.
  • Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals.
  • Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service.
  • Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.
  • Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
  • Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
  • Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
  • Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
  • Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
  • Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
  • Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
  • Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
  • Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Requirements

  • Minimum Education Level: High School Diploma
  • Years of Experience: 2-4 years
  • Preferred Education & Experience: 5-7 Years
Benefits
  • 401k with Matching
  • Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
  • Paid Time Off & Paid Holidays
  • Long & Short-Term Disability
  • Supplemental Insurance Plans
  • Employee Assistance Program
  • Employee Referral Program
  • Tuition Reimbursement Programs
  • Advancement & Professional Growth opportunities
  • Parental Leave & More
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entryquote generationcustomer relationship management (CRM)enterprise resource planning (ERP)product selectionpricing strategysales processesdata accuracytransaction processingcustomer service best practices
Soft Skills
customer satisfactionprofessional judgmentcoachingteam developmentcommunicationproblem-solvingrelationship managementadaptabilitydecision-makingorganizational skills