SouthState Bank

IT Payments Support Manager

SouthState Bank

full-time

Posted on:

Location Type: Office

Location: Charleston • South Carolina • United States

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About the role

  • Lead and manage the payments systems team, including administrators, analysts, and support personnel responsible for ACH and related payment platforms
  • Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance
  • Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems
  • Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities
  • Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams
  • Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives
  • Support incident response and root-cause analysis for payment-related outages or processing errors
  • Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems
  • Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.

Requirements

  • Bachelor’s degree required in Information Technology or related discipline
  • Advanced degree preferred
  • 5–8+ years of experience in IT operations or payment systems administration, preferably in banking or financial services
  • Certifications such as AAP (Accredited ACH Professional) or NCP (National Check Professional) Preferred
Benefits
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payments systems managementACH administrationFiserv PEP+ configurationsystem performance optimizationfile processingsettlement operationsincident responseroot-cause analysissecurity configurationspayment processing
Soft Skills
leadershipcollaborationcommunicationproblem-solvingorganizational skills
Certifications
AAP (Accredited ACH Professional)NCP (National Check Professional)