Incident & Problem Manager

SouthState Bank

full-time

Posted on: 1/1/2026

Location Type: Remote

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💰 $66,440 - $106,131 per year

About the role

Responsible for the end-to-end management of all IT major incidents
Leveraging PagerDuty to issue all communications and providing key stakeholder management notification and updates.
Facilitate, and chair all investigation activities, meetings, and conference calls.
Form action plans with specific actions, roles, and deadlines, and ensuring these are completed.
Manage processes and resources including third parties to include resolving conflict to move forward to resolution.
Accountable for resolving the outage via workaround or permanent fix
Ensure all administration and reports are maintained and up to date
Support and nurture process improvements and knowledge base improvements
Provide periodic major incident and Problem Management metrics reports

Bachelor’s Degree in IT related field or related
5+ years of operational or incident management experience
3+ years of experience using enterprise communication tools such as PagerDuty, Teams and Outlook
Ability to effectively communicate both and up and down throughout the organization and ability to swivel between business and IT employees.
Ability to effectively multitask and handle competing priorities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
Experience working remote while staying engaged with various teams.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementproblem managementprocess improvementstakeholder managementreportingconflict resolutionaction planningmultitaskingadministration

Soft Skills

effective communicationorganizational skillsleadershipteam engagementadaptability

Certifications

Bachelor’s Degree in IT