Incident & Problem Manager
SouthState Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Colorado, Florida, North Carolina, South Carolina, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $66,440 - $106,131 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for the end-to-end management of all IT major incidents
- Leveraging PagerDuty to issue all communications and providing key stakeholder management notification and updates.
- Facilitate, and chair all investigation activities, meetings, and conference calls.
- Form action plans with specific actions, roles, and deadlines, and ensuring these are completed.
- Manage processes and resources including third parties to include resolving conflict to move forward to resolution.
- Accountable for resolving the outage via workaround or permanent fix
- Ensure all administration and reports are maintained and up to date
- Support and nurture process improvements and knowledge base improvements
- Provide periodic major incident and Problem Management metrics reports
Requirements
- Bachelor’s Degree in IT related field or related
- 5+ years of operational or incident management experience
- 3+ years of experience using enterprise communication tools such as PagerDuty, Teams and Outlook
- Ability to effectively communicate both and up and down throughout the organization and ability to swivel between business and IT employees.
- Ability to effectively multitask and handle competing priorities.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
- Experience working remote while staying engaged with various teams.
Benefits
- Required annual compliance training
- New Employee Orientation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementproblem managementprocess improvementstakeholder managementreportingconflict resolutionaction planningmultitaskingadministration
Soft skills
effective communicationorganizational skillsleadershipteam engagementadaptability
Certifications
Bachelor’s Degree in IT