Southern Glazer's Wine & Spirits

Product Designer

• Use various design tools, software, and hardware to create deliverables from any of the SG Creative service offerings that meet or exceed the SG Creative design standards and satisfy our client and stakeholder expectations
• Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts
• Assist with content development
• Develop visualization, design, image templates, or page templates that meet project goals, user needs, or industry standards
• Develop new, interactive audio and visual design concepts and modify concepts based on stakeholder feedback
• Execute pre-production activities, such as creating mood boards or storyboards, and establishing a project timeline
• Identify problems uncovered by testing or stakeholders' feedback, and correct problems or refer problems to appropriate personnel for correction
• Develop graphics and layouts for product illustrations, company logos, and websites
• Create and iterate on ideas using storyboards, prototypes, and higher fidelity designs to effectively communicate visual strategies and experiences
• Determine size and arrangement of illustrative material and copy, and select style and size of type
• Draw and print charts, graphs, illustrations, images, and other artwork using computer software and web authoring tools
• Review final layouts and suggest improvements as needed
• Prepare illustrations or rough sketches of material, discuss them with clients or supervisors, and make necessary changes
• Research and apply innovative solutions for product design, visuals, and user experience to meet the needs of projects
• Stay up-to-date with industry trends and emerging technologies in design and instructional methods
• Manage, track, and maintain project administration through assigned software (such as Monday.com)
• Serve as project lead when needed: plan activities, set priorities, troubleshoot issues, brainstorm ideas, remove obstacles, lead or co-chair design calls, and assist in planning and day-to-day administration
• Other duties as assigned

Experience Designer

Customer Support

• Navigate customers through the process of submitting an order through the self-service portal
• Answer inquiries regarding customers' accounts
• Keypunch supplier and sample withdrawals
• Electronic imaging
• Research shortage and miss-shipped claims
• Process/enter orders and pick-ups
• Handle calls from customer service queue
• Process winery direct orders
• Scan and index customer credit files into the imaging system
• Add partners, drop partners, self-incorporated accounts and inactive systems
• Identify outdated, obsolete and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims and logs (shortage claims, miss ships, etc.)
• Pull faxes and invoices off the printer and distribute them to appropriate desks
• Communicate with the sales force, customers and A/R
• Perform the job in accordance with company and departmental policies and procedures
• Perform other related duties as assigned

Customer Care Representative

Director

• Lead regional BDM development and implement strategic marketing and commercial programs for Suntory Global Spirits in US.
• Work with market Trade Development teams to provide sales support and performance management tools to drive KPIs and NSV.
• Embed, Educate & Condition Market BDMs on the Steps to the SGWS BDM Sales Call, with playbooks and materials to support SGS Growth.
• Drive performance management toward growth for SGS Brands on shelf, cold box, display, and share.
• Adopt and implement PDCA to manage results, train stakeholders, and drive follow-up action.
• Promote Kaizen mindset to drive continuous improvement on new BDM organization.
• Communicate SGS results to key stakeholders and recap in-market activities using SET 2.0 Data.
• Manage Regional KEY Chain performance by analyzing and identifying additional opportunities for SGS Brands.

Experience Designer

Customer Care Representative

Job Title: Regional BDM Director for Suntory Global Spirits - West (See Details for Location)