Customer Service Representative I
Southern Fiber Company
full-time
Posted on:
Location Type: Hybrid
Location: Wyomissing • Pennsylvania • United States
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Salary
💰 $21 - $24 per hour
Job Level
About the role
- Drive customer satisfaction as the first point of contact for all inbound customer contacts
- Manage customer communications received via multiple sources – phone, email, text, & social sites
- Provide excellent customer service support including technical troubleshooting of service issues
Requirements
- 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
- 2 years of customer service experience, 1 year in a contact center setting
- Excellent customer service skills, including positive phone demeanor
- Strong technical aptitude with excellent end-user interaction skills
- A customer-first, troubleshooting mindset
Benefits
- Flexible work arrangements
- Paid time off
- Training provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware issuessoftware issuesconnectivity issues
Soft skills
customer servicepositive phone demeanortechnical aptitudeend-user interactioncustomer-first mindset