Southern Fiber Company

Customer Support

• Provide technical support to customers experiencing issues with their internet service.
• Handle inquiries via phone, email, text, and social sites from potential or existing customers.
• Process incoming orders for new installation and complete billing for services rendered.
• Complete change of service requests and respond to inquiries on order status.
• Use problem-solving skills to diagnose and resolve technical hardware and software issues.
• Open trouble tickets and document actions taken & details of how issue was resolved.
• Respond to escalated calls and follow up on previous trouble tickets to ensure satisfaction.

Customer Service Representative I