Customer Service Representative I

Southern Fiber Company

Customer Service Representative providing technical support for internet service at FastBridge Fiber. Handling customer inquiries, troubleshooting issues, and processing orders in a hybrid work setting.

Posted 6/2/2026full-timeWyomissing • Pennsylvania • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide technical support to customers experiencing issues with their internet service.
Handle inquiries via phone, email, text, and social sites from potential or existing customers.
Process incoming orders for new installation and complete billing for services rendered.
Complete change of service requests and respond to inquiries on order status.
Use problem-solving skills to diagnose and resolve technical hardware and software issues.
Open trouble tickets and document actions taken & details of how issue was resolved.
Respond to escalated calls and follow up on previous trouble tickets to ensure satisfaction.

Requirements

What you’ll need

6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues.
2 years of customer service experience, 1 year in a contact center setting.
Previous telecommunications experience a plus.
Ability to work independently, multi-task in a fast-paced environment without supervision.
Excellent customer service skills, including positive phone demeanor.
Strong follow-up skills, accuracy, and attention to detail.
A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional care.
Must be able to pass criminal background check and drug test.
Bilingual skills (verbal, written, read) in Spanish preferred

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware issuessoftware issuesconnectivity issuesorder processingbillingtrouble ticketingproblem-solving

Soft Skills

customer servicecommunicationmulti-taskingattention to detailfollow-upindependencepositive demeanorcustomer-first mindset