South Pole

Global Lead Specialist, Operations, Climate Advisory

South Pole

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Senior

Tech Stack

BigQuery

About the role

  • Maintain and optimize efficient processes and tools to support the rapid market growth of Digital Advisory products
  • Act as the primary coordinator for Jira projects, ensuring technical tasks align with business priorities
  • Coordinate with Legal and GDBS teams to ensure operational workflows (contracting, data privacy) are seamless
  • Own the Luumo PowerBI dashboards, ensuring they are reviewed and updated regularly to provide accurate, data-driven insights for leadership
  • Manage data flows, including API data extraction to BigQuery, maintaining high standards for data quality and validation
  • Develop, maintain, and quarterly review all Luumo guidance and FAQ materials to ensure "Zero outdated guidance"
  • Lead "Luumo engagement projects" to drive internal adoption among consultants and Client Success Managers (CSMs)
  • Create training materials that translate complex platform features into actionable consultant workflows
  • Ensure that new tasks and activities are accurately created in Salesforce (SF) for the CSM team
  • Oversee the "Manual update SF and AQ" processes to prevent backlogs and ensure reporting accuracy

Requirements

  • Degree in Business Administration, Data Management, Sustainability, or a related field
  • Minimum of 6+ years of relevant experience in operational roles, specifically within digital platforms or professional services
  • Demonstrated experience leading process changes and driving tool adoption within a global, cross-functional team
  • Strong hands-on experience with Power BI (including data validation), Salesforce, and Jira
  • Exceptional interpersonal skills with the ability to influence and align diverse teams (Legal, Sales, CSM) without direct authority
  • Ability to identify patterns in datasets to drive Advisory insights and maintain high standards for data quality
  • Excellent English oral and written skills, with the ability to translate complex platform features into actionable workflows for non-technical stakeholders
  • Highly self-motivated with a proactive, ownership-driven approach, capable of working independently while navigating a rapidly changing digital landscape
Benefits
  • Work-life balance
  • Flexible working hours
  • Flexible workplace (home office)
  • Above-average vacation allowances
  • Options to buy up to 5 extra days of time off
  • Life Insurance Available to all employees across the world
  • Access to mental, physical and financial wellbeing support through our Employee Assistance Program (TELUS Health)
  • Competitive Paid Parental leave
  • Compassionate Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementdata validationAPI data extractiondata qualityprocess optimizationtraining material developmentproject coordinationprocess change leadershipdigital platform experienceoperational workflows
Soft Skills
interpersonal skillsinfluencealignmentself-motivatedproactiveownership-drivencommunicationproblem-solvingadaptabilityteam collaboration