South Middlesex Opportunity Council (SMOC)

Case Manager, Supportive Services

South Middlesex Opportunity Council (SMOC)

full-time

Posted on:

Location Type: Hybrid

Location: Worcester • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $0 - $21 per hour

About the role

  • Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.
  • Develop regular program schedule including activities, meetings, meals, etc.
  • Access external resources as appropriate including guest speakers, etc.
  • Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.
  • Conduct initial service needs assessment with all clients entering the program.
  • Develop Individual Service Plan with each participant within three days of entry into the program.
  • Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants.
  • Maintain daily contact with clients actively involved in the program.
  • Establish and maintain regular contact schedule with all participants for a period of at least 24 months.
  • Maintain appropriate files and case notes for each participant.
  • Ensure accurate statistical data is maintained and reported monthly.
  • Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made.
  • Provide crisis intervention (24-hour cell phone coverage).
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

Requirements

  • Bachelor’s Degree in related field.
  • May be substituted with a minimum of 5 years working with the target population.
  • Substance abuse experience required.
  • Excellent interpersonal and organizational skills.
  • Previous experience with group facilitation preferred.
  • Must have valid Driver’s License, reliable transportation and meet insurance standards.
Benefits
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service needs assessmentIndividual Service Plancrisis interventionstatistical data reportinggroup facilitation
Soft Skills
interpersonal skillsorganizational skillscommunication skills
Certifications
Bachelor’s Degree