Intake and Support Specialist
South Middlesex Opportunity Council (SMOC)
full-time
Posted on:
Location Type: Office
Location: Framingham • Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $21 - $24 per hour
About the role
- Responsible for Project Based Voucher (PBV) new admissions and Housing Choice Voucher (HCV) intake.
- Processing Contract Rent Increases for PBV.
- Maintaining a small caseload of PBV households.
- Providing program support of the Program Representatives.
- Correct all Quality Control errors on a monthly basis.
- Process Contract Rent Increases for PBVs on Housing Assistance Program (HAP) anniversary date.
- Receive Project Base Voucher referrals and determine eligibility; track and process new admissions in system.
- Review new admission files for accuracy and completeness.
- Point person to conduct initial intake and chase of all required documentation for new admission files.
- Manage timeline and log for incoming reasonable accommodation requests.
- Coordinate with Program Representatives to process all third-party requests needed including employment, childcare, non-wage sources, unemployment, and child support.
- Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Requirements
- Minimum years of related experience: 1-2 years preferred
- Knowledge of Excel, Windows, and Word
- Sensitivity to the needs of economically disadvantaged clientele
- Knowledge of Federal Section 8 and State MRVP/ AHVP programs
- Ability to work well in a very high volume and productivity environment
- Strong verbal and written communication skills
- Experience with adhering to confidentiality requirements
- Ability to work within a team
- Ability to complete complex and detailed tasks in a timely manner;
- Ability to work independently within a busy and diverse team setting;
- Experience using computer software to organize, store, and analyze data.
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation and 2 weeks of sick time; eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscontract processingquality controleligibility determinationdocumentation managementtask completionconfidentiality adherence
Soft Skills
communicationteamworktime managementsensitivity to clientele needsindependenceattention to detail