South Middlesex Opportunity Council (SMOC)

Case Manager, Housing Stabilization

South Middlesex Opportunity Council (SMOC)

full-time

Posted on:

Location Type: Hybrid

Location: Westborough • Massachusetts • United States

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Salary

💰 $0 - $23 per hour

Job Level

Junior

About the role

  • Provide case management services to assigned clients transitioning from emergency shelter into their own housing.
  • Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services.
  • Perform home visits.
  • Provide coordinated housing search of private market rate housing as well as various subsidized housing programs.
  • Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families.
  • Establish a stabilization plan with each family and update every 30 days until stabilization services have ended.
  • Provide housing search assistance to clients without a voucher or subsidized housing.
  • Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
  • Enter all client data into the required database(s) on a daily basis.
  • Coordinate all services required by the stabilization plan.
  • Work collaboratively with other staff on housing, employment search and stability as indicated in the stabilization plan.
  • Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
  • Advocate in Housing Court and help tenants maintain their housing.

Requirements

  • Bachelor’s Degree preferred, or a minimum of three years experience in Human Services or related field.
  • Minimum one year assessment, advocacy and case management skills.
  • Sensitivity to low-income people of diverse backgrounds.
  • Excellent listening skills.
  • Ability to work independently.
  • Good written and verbal communication skills.
  • Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are valued language skills).
  • Must have valid driver’s license, reliable transportation and meet insurance standards.
Benefits
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementassessmentadvocacyhousing search assistancedata entryclient documentation
Soft Skills
listening skillsindependencewritten communicationverbal communicationrelationship buildingsensitivity to diverse backgrounds
Certifications
Bachelor's Degree