Customer Service Representative
South Carolina 811
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Salary
💰 $18 per hour
About the role
- Accurately record data from the caller on inbound telephone lines and process notices.
- Individuals must also accurately tell caller pertinent and legal information on each locate notice.
- Individuals must continuously be dedicated to the safety of our stakeholders and the public.
- Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators.
- Other duties as assigned by the Operations Manager or Director of Operations.
Requirements
- Minimum requirement is a high school diploma or equivalent
- 2 years of customer service experience required
- Be able to pass an assessment test for typing and customer service skills
- Be able to type at least 45 wpm accurately (or at least 14,500 kph)
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Bilingual candidates encouraged to apply
- Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm)
- Ability to understand and listen effectively to customer situations while maintaining company interests
- Handle a high volume of telephone contacts that may include difficult and demanding customer situations
- Have effective time management skills and manage working in a fast-paced environment
Benefits
- Company-provided equipment
- Paid Time-Off
- Medical, Dental, and Vision Benefits
- 401K
- Career Growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data recordingtypingcustomer service
Soft Skills
effective listeningtime managementdedication to safetyability to handle difficult situationsfast-paced environment adaptability
Certifications
high school diploma or equivalent