South Carolina 811

Customer Support

• Accurately record data from the caller on inbound telephone lines and process notices.
• Handle high-volume inbound customer service calls with professionalism and urgency.
• Accurately collect, document, and process excavation locate requests.
• Provide callers with legally required and safety-related information.
• Maintain exceptional attention to detail while multitasking.
• Meet productivity, quality assurance, and performance metrics in a call center environment.

Customer Service Representative