Customer Service Representative

South Carolina 811

Customer Service Representative managing high-volume inbound calls for utility locate requests in South Carolina. Supporting public safety initiatives with attention to detail and professionalism.

Posted 5/20/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Accurately record data from the caller on inbound telephone lines and process notices.
Handle high-volume inbound customer service calls with professionalism and urgency.
Accurately collect, document, and process excavation locate requests.
Provide callers with legally required and safety-related information.
Maintain exceptional attention to detail while multitasking.
Meet productivity, quality assurance, and performance metrics in a call center environment.

Requirements

What you’ll need

Minimum requirement is a high school diploma or equivalent
2 years of customer service experience required
Be able to type at least 45 wpm accurately (or at least 14,500 kph)
Handle a high volume of telephone contacts that may include difficult and demanding customer situations
Must be willing to undergo a background check, in accordance with local law/regulations.
Bilingual candidates encouraged to apply

Benefits

Comp & perks

Company-provided equipment
Paid Time-Off
Medical, Dental, and Vision Benefits
401K
Career Growth

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data recordingcustomer servicetypingcall handlingdocumentationmultitaskingquality assuranceperformance metricsexcavation locate requests

Soft Skills

attention to detailprofessionalismurgencycommunicationproblem-solvingadaptabilitycustomer relations

Certifications

high school diploma