Sourcing Heads GmbH

Account Manager / Customer Success

Sourcing Heads GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €50,000 - €75,000 per year

About the role

  • Manage a portfolio of assigned customers: capture requirements, prioritize them, and drive proactive coordination
  • Coordinate renewals and changes end-to-end: timelines, content, stakeholders, and documentation
  • Vendor management: build relationships with vendor teams, accelerate processes, and ensure clear communication
  • Negotiations and proposal management: compare options, negotiate terms, and prepare decision papers
  • Market and tool research: assess offerings, understand pricing logic, and evaluate alternatives and benchmarks
  • Knowledge building: document best practices and develop playbooks and vendor insights

Requirements

  • At least 2 years of experience as an Account Manager or Customer Success Manager (SaaS)
  • Experience in (IT) procurement is a plus
  • You are hands-on, detail-oriented, and able to maintain an overview while managing many concurrent topics
  • Confident in commercial negotiations and comfortable working with contract terms
  • Data-savvy (spreadsheets/tools) with structured tracking of pipelines and cost savings
  • German: business-fluent (C1/C2) – absolutely essential
  • English: fluent (at least B2/C1)
  • Additional languages are a plus
Benefits
  • Steep learning curve in a dynamic tech environment with a broad market overview
  • Responsibility from day one and short decision-making paths
  • International team
  • 30 days of annual leave
  • Flexible working hours
  • Learning budget and modern setup, including an equipment allowance
  • Team events / in-person gatherings
  • Mental health support programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer success managementIT procurementcommercial negotiationscontract managementdata analysispipeline trackingcost savings analysis
Soft Skills
detail-orientedproactive coordinationrelationship buildingclear communicationnegotiation skillsorganizational skills