Sourcegraph

Support Engineer

• Part of the Technical Success organization; supports developers by resolving issues and educating customers, identifying product improvements
• Within one month: learn product, deployments, configurations, our code base, and meet teammates; start troubleshooting with customers
• Within three months: troubleshoot with customers and contribute to handbook/documentation
• Within six months: observe trends and suggest improvements for onboarding, enablement, and product
• About you: Curiosity, compassion, and ability to communicate complex ideas; experience with Unix/Linux, Kubernetes, GitHub/GitLab/Bitbucket; 3+ years in a similar role

Senior Support Engineer