Infrastructure Engineer
Sourcefit
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • Philippines
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About the role
- Provide Tier 3-4 support for the Service Desk, diagnosing the cause of IT problems escalated by Service Desk Analysts
- Monitor, manage and improve the T-Tech & customer cloud services platforms
- Assume management of major incidents while Infrastructure Team provides core service
- Build and improve on KPIs used to measure services monitored, maintained, and supported
Requirements
- Minimum of 5 years’ senior IT support experience, including at least 1 year with a service provider
- Relevant IT degree preferred, plus at least one MCP Server certification
- ITIL 4 Certified
- Recent professional certifications in Microsoft (Office 365/Azure), VMware, or similar technologies demonstrating ongoing technical growth
- Strong experience managing both on-premise and cloud infrastructures
- Experience working within an ITIL environment
- Previous experience as a Team Leader in a Managed Service Provider
Benefits
- UK Holidays 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard Skills & Tools
Tier 3 supportTier 4 supportcloud services managementKPI developmentincident managementon-premise infrastructure managementcloud infrastructure management
Soft Skills
team leadershipproblem diagnosisservice improvement
Certifications
MCP Server certificationITIL 4 Certified