Customer Service Representative
Sourcefit
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Respond to customer queries via phone, email or chat
- File/create tickets on customer interactions
- Familiarize yourself with products and services offered by the client
- Record all customer interactions
- Escalate issues to another department as needed
- Ensure Customer satisfaction and provide professional customer support
- Perform basic QA tasks during downtime
Requirements
- At least 2 years’ experience in a customer service role
- Excellent English communication skills
- Experience with Zendesk (Nice to have)
- Amenable in working at any shift including weekends
- Good phone etiquette
Benefits
- Work from home until further notice
- Shifting work schedule
- Flexible shift options including weekends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer satisfactionprofessional customer supportexcellent communication skillsgood phone etiquette